Shipping policy

Delivery

Welcome to our online store! We are committed to providing a seamless shopping experience, focusing on efficient and secure delivery. Below, you'll find all the details regarding our shipping policy, fully compliant with EU legislation on cross-border trade and consumer rights.

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Order Processing

• Orders are typically prepared for shipment within 1-2 business days after order confirmation.

• Once your order is ready, it will be dispatched using your selected delivery method.

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Shipping Carriers

We partner with two reliable carriers to ensure your order reaches you safely:

1. DPD – Offers door-to-door delivery and pickup point options.

2. Mondial Relay – Provides convenient delivery to local pickup points, where you can collect your package at your convenience.

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Delivery Costs and Times

1. DPD Shipping Rates

Destination	Shipping Method	Weight Range (kg)	Cost (€)	Estimated Delivery Time
Belgium	Home Delivery	0.01 - 31.5	5.00	1-3 business days
	Pickup Point	0.01 - 31.5	3.90	1-3 business days
Germany	Home Delivery	0.01 - 31.5	9.50	2-4 business days
	Pickup Point	0.01 - 31.5	8.50	2-4 business days
France	Home Delivery	0.01 - 31.5	10.00	2-4 business days
	Pickup Point	0.01 - 31.5	8.00	2-4 business days
Netherlands	Home Delivery	0.01 - 31.5	9.50	1-3 business days
	Pickup Point	0.01 - 31.5	7.50	1-3 business days
Luxembourg	Home Delivery	0.01 - 31.5	10.00	1-3 business days
	Pickup Point	0.01 - 31.5	6.00	1-3 business days
Czech Republic	Home Delivery	0.01 - 31.5	15.00	3-5 business days
	Pickup Point	0.01 - 31.5	9.00	3-5 business days
Spain	Home Delivery	0.01 - 31.5	18.00	3-5 business days
	Pickup Point	0.01 - 31.5	14.00	3-5 business days
Poland	Home Delivery	0.01 - 31.5	17.00	3-5 business days
	Pickup Point	0.01 - 31.5	8.00	3-5 business days
Portugal	Home Delivery	0.01 - 31.5	18.00	3-5 business days
	Pickup Point	0.01 - 31.5	21.00	3-5 business days
Austria	Home Delivery	0.01 - 31.5	15.00	3-5 business days
	Pickup Point	0.01 - 31.5	10.00	3-5 business days
Latvia Estonia Lithuania	Home Delivery	0.01 - 31.5	22.00	4-6 business days
	Pickup Point	0.01 - 31.5	14.50	4-6 business days

 

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2. Mondial Relay Shipping Rates

Note: For larger parcels or deliveries to additional countries, shipping fees will vary based on weight and destination.

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Customs and Taxes

• For all deliveries within the EU, there are no customs fees.

• VAT is included in the price of the products, ensuring no additional taxes upon delivery.

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Returns and Refunds

We offer a 30-day return policy if you are not satisfied with your purchase. Please note the following:

• The product must be unused and in its original packaging.

• Before returning any product, you must obtain authorization by contacting us at info@green-chief.eu.

• Returns initiated without prior approval may not be accepted.

To start the return process, please reach out to our support team via email. Once approved, you will receive detailed instructions on how to return your items.

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Contact Us

If you have any questions regarding your order or need further details about shipping, please do not hesitate to reach out to our support team at info@green-chief.eu. We are here to help!

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We aim to provide a smooth and reliable delivery service across multiple countries. Thank you for choosing our store!